Complaint Process

The Complaints Procedure is designed to address any complaints against members in a fair, transparent, and efficient manner.

This process applies to complaints involving members, volunteers, Accredited Training Providers, or BSCHIP staff.

For advice regarding the complaints process, you may contact us for assistance. All complaints must be submitted in writing and signed by the complainant (electronic signatures are acceptable).

All correspondence is treated as confidential. However, certain matters may need to be reviewed by a Disciplinary Committee before a decision is reached.

Complaints Procedure Guidelines

  • The Directors of BSCHIP have the authority to appoint a special Complaints Committee. This committee will comprise at least three senior BSCHIP Members and will be responsible for investigating all complaints.

 

  • The Directors may, at their discretion, delegate the complaints process to an external professional body.

 

  • No Director, member of the Disciplinary Committee, or member of the Complaints Committee may participate in an investigation involving themselves.

 

  • Members of the public who wish to lodge a complaint against a BSCHIP member must submit their complaint in writing. The Complaints Committee will keep the complainant informed at every stage of the process with regular written updates.

 

  • If a complaint is upheld by the Complaints Committee, the matter will be referred to the Directors who will convene a Disciplinary Committee, who have the authority to:
  • Issue a formal censure to the member.
  • Impose a suspension for a fixed period.
  • Expel the member from BSCHIP.

 

  • The complainant will be informed in writing of the outcome of the complains procedure.